Do you need to deliver software projects that require customer-facingdocumentation?Would you like to learn how to make yourdocumentation delivery successful and contribute efficiently to the goals of the development project?As a technical writer, you often are expected to organize and deliver large sets of information to the customer. But everyone in the team has his or her own understanding of what is important for the customer. The development manager insists on documenting each and every little detail, the marketing manager wants you to focus on sharing success stories from the customers, while the editor thinks you should focus on improving the language quality of the documentation. Meanwhile, everybody on the team just wants to take a couple of days off! Sounds familiar?Somehow all the expectations fall on you, right? “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” - Colin PowellHow can you balance all these conflicting requirements towards the documentation? How can you ensure that the customer interest is properly defended and you manage to really be the customer advocate?Today everybody speaks about project management, proper planning, and prioritization. But the entire project management training and up-skill happens after days and months of training and applying what you have learned on the job. Not to mention the cost! Simply finding the time to learn project management can be an overwhelming experience that requires time and serious commitment. In this course, Jordan Stanchev (PMP #2174692, User Assistance Development Architect at SAP) with many years of experience in the field of technical writing, user assistance, and architecture will share the secrets of the project management framework that you can use to run the development of your software documentation with the team. Jordan has been using the same approach to identify and prepare the delivery and successful publishing of numerous user assistance assetsfor software development projects, such as user guides, multimedia, and video assets. You will learn: The importance of meeting customer needs & how to properly identify and capture themHow to define the correct deliverables: should you use written software documentation; video, images, and infographics to guide your user?What is the healthy balance of deliverables for your projectWhat is realistic to plan forThe steps to prepare a documentation projectWhichcriteria to use to define the quality of your software documentationHow to deliver your content to your customer on time and scheduleEnroll now and learn how to apply the project management principles to a software documentation development project!P.S. This course comes with a 30-day refund policy!
