Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that. Root Cause Analysis and the 8D Problem Solving BootcampIn this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:1. Five Why’s2. Cause and Effect Diagram3. A3 Problem Solving Approach4. Eight Disciplines or 8D Problem Solving ApproachDepending upon the complexity of the problem you can choose one of these approaches. While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation) 3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)4. Value Stream Mapping5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis7. Tools for D3 (Interim Containment): Identification and Traceability8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard11. Tools for D7 (Prevent Recurrence): FMEA
