ITIL (IT Infrastructure Library), is a de-facto standard known by IT professionals in Information Technology Service Management. ITIL Foundation training is the entry level training in the ITIL certification path. The content is aligned with the syllabus announced by the Accreditor. ProcessPark is an accredited training organization certified by Peoplecert. For the exam, candidates gain knowledge and understand the following which yields successful completion examination related to this certification. Service management as a practiceThe ITIL service lifecycleGeneric concepts and definitionsKey principles and modelsSelected processesSelected functionsSelected rolesTechnology and architectureCompetence and trainingHere are AXELOS’ top tips to help you pass your exam: Read around the topic before you start. .Ask questions during the course. .Don’t worry if you don’t understand something straightaway. .Make lots of notes, especially on concepts you find difficult. .Use real world examples. You are able to take your exam 24/7. At the required date and time you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam. Below practices written in bold is to be covered in the exam: General management practicesArchitecture management, Continual improvement, Information security management, Knowledge management, Measurement and reporting, Organizational change management, Portfolio management, Project management, Relationship management, Risk management, Service financial management, Strategy management, Supplier management, Workforce and talent managementService management practicesAvailability management, Business analysis, Capacity and performance management, Change control, Incident management, IT asset management, Monitoring and event management, Problem management, Release management, Service catalogue management, Service configuration management, Service continuity management, Service design, Service desk, Service level management, Service request management, Service validation and testingTechnical management practicesDeployment management, Infrastructure and platform management, Software development and management
