ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge. The course will help you to understand: how modern IT and digital service organizations operatehow value streams increase speed and efficiencyhow cultural or behavioural principles guide work that benefits the wider organizationhow to use commonly-used service management terms and conceptsWith my 6 practice exams containing 50 questions each, I have carefully hand-crafted each question to put you to the test. After passing these exams, you will be fully prepared for what it is like to take the ITIL 4 Foundation Certification Exam. This practice exam course is designed around the official exam guide for ITIL 4 Foundation from Axelos, weighting the 12 Knowledge Areas properly, so you can pass the actual ITIL 4 Foundation Certification Exam with confidence! Examination Format50 questionsMultiple choice26 out of 40 marks required to pass (65%)60 minutesLearning ObjectiveITIL 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
